INFO / FAQ
- What is Palmer Company?
Palmer Company is a unisex brand run by Devon Palmer currently featuring clothing and accessories, founded in October 2017.
ORDERING:
- When can I get something?
If nothing is available right now and you're curious when the next item will be, please follow on the instagram and twitter @companypalmer for updates. Everything sold through Palmer Company is limited in quantity, and because of that some items/sizes sell out within minutes upon release. For that reason, it is important to pay attention to the exact date and time the item will become available.
- I missed out, will there be a restock?
Unfortunately, Palmer Company does not restock sold out items.
- How can I pay and is my payment information private?
Payments can be made with most credit/debit cards or via Paypal. Credit/debit card payments go through a secured payment processor called Stripe, where your information is secured from everyone including Palmer Company. Paypal is the other option if you prefer using mobile payment, and again is used because it is the safest and most private option among its competitors.
- How do I know that my order was completed?
After a completed purchase, you should receive an email with an order number confirming it.
SHIPPING:
- How long will it take to get my item?
The amount of time it should take for the entire shipping process to be completed for an item will be put in the description of that item. Everything is shipped in order of the time it was purchased. The first set of orders are usually shipped within a day or two of the item becoming available. Please take into consideration this entire process is being done by one person. On rare occasions, shipping may take slightly longer than the time put in the item's description.
- How do I know if my item shipped?
A USPS tracking number will be sent to the email you purchased the item with when it is shipped. On most occasions, the social media will also be updated on shipping days.
- Can I have my item shipped by/on a certain date?
Palmer Company can not promise your item being shipped by/on a certain date. Please take into consideration the shipping time stated and plan accordingly.
- I messed up my shipping information, can I change my email/address?
Yes, please get in contact immediately if you notice something is wrong with your shipping information. You can contact through email ([email protected], or in as a very last resort try to get in touch with Palmer Company on social media. However, Palmer Company is not able to change your order item or size. If this is the case your order will have to be canceled.
PROBLEMS AND CONCERNS:
- Can I get a refund?
All sales are final. Palmer Company will not be able to refund you unless there was an error on this end. Please be sure you are able to commit to buying an item before doing so.
- I never received my item/tracking number
If it was confirmed on social media that all of your purchased item's orders have been shipped, 7 business days have passed, and you have not received your item or tracking number, please contact Palmer Company. Every single order's receipt and tracking number is kept on file. Once you have your tracking number, it is important to check on the tracking through USPS. Although it has never happened before, your package may have been sent back or lost by USPS. You will need to get in contact with them in this case. Palmer Company is not responsible for items lost or damaged by USPS.
- My tracking number is not working
- My item was damaged after use/washing.
Palmer Company is not responsible for and will not refund items damaged from any kind of use or washing. It is STRONGLY recommended that you wash any Palmer Company clothing item as a delicate with cold water.